Need Help? We Are Always Here for You

If you are experiencing a technical issue, looking for expert guidance, or simply have a question, our support team is ready to assist you at any time. You can start a live chat for immediate assistance or use the form below to submit a support ticket. Our WordPress and WooCommerce professionals are committed to keeping your website running smoothly, securely and efficiently.

Please note that free content changes are only available to clients with an active unlimited edits plan. If you do not have such a plan, content change requests will be billed according to our standard hourly rates. An exception applies in the case of critical website errors that fall under our Fatal Error Recovery policy. All other requests, including programming, custom development, consulting, support or general assistance, are billed at our current hourly rate.

Live Chat

Connect instantly with our support team via live chat. Ideal for quick questions, urgent issues, or when you need real-time assistance from a knowledgeable WordPress expert.

Submit a Ticket

Use our ticket system to describe your issue in detail. Perfect for non-urgent requests, content edits, or technical tasks. We respond as quickly as possible based on your support plan.

Phone Consultation

Speak directly with a WordPress expert during Central European business hours. Great for strategic advice, onboarding, or complex issues that require a personal touch.

Fatal Error Recovery. What’s covered, what’s excluded

Our Fatal Error Recovery (7 days/week) is designed to keep your website online and functional when it matters most. However, not all support requests fall under fatal error coverage. Below you’ll find a clear overview of what is included and what requires an active unlimited edits plan or pre-purchased support hours.

Included Services in Fatal Error Recovery (7 days/week)

  • Fixing fatal errors that bring your site down

  • Website not loading or showing a white screen

  • Database connection errors

Not Included (Requires Unlimited Edits or Paid Support)

  • Content updates and formatting

  • Plugin setting adjustments (e.g. Caching plugins, SEO plugins)

  • Sudden loss of admin access due to login errors or lockouts

  • Email delivery failures for transactional emails

  • Unexpected redirects or hacked URLs affecting user access

  • Broken checkout or payment gateway failures in WooCommerce

  • Critical plugin or theme conflicts causing site crashes

  • Resolving issues with WooCommerce orders not processing

  • Troubleshooting broken or non-functional contact forms